Refund & Return Policy

At Light It Up Collective, we take pride in designing and manufacturing premium Australian-made fire pits and outdoor accessories. Every product is carefully inspected before leaving our workshop.

Change of Mind

As many of our products are made to order, we do not offer refunds, returns or exchanges for change of mind. Please choose carefully before placing your order.

Damaged or Faulty Products

Please inspect your order as soon as it arrives.

If your item is damaged during transit, supplied incorrectly, or you believe it has a manufacturing fault, please contact us within 7 days of receiving your order.

To help us assess your claim, please email sales@lightitupcollective.com with:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photos of the packaging (if the item was damaged during delivery)

We will assess the issue and, where appropriate, provide a repair, replacement or refund in accordance with the Australian Consumer Law.

Custom & Made-to-Order Products

Custom or personalised products cannot be returned or refunded unless they are faulty, damaged or do not match the approved order specifications.

Returns

Returns must be approved by Light It Up Collective before any items are sent back. 

If a return is approved, the product must be returned in its original condition.

Unless the item is faulty, damaged or supplied incorrectly, the customer is responsible for any return shipping costs.

Returns sent without prior approval may not be accepted. If an unauthorised return is received and you wish to have the item returned to you, you will be responsible for all shipping and handling costs associated with returning the item.

Return Address:
17 Tarcoola Road East Wagga Wagga, NSW 2650

 

Exchanges

We do not offer exchanges for change of mind.

If your item has a manufacturing fault or was supplied incorrectly, we will repair or replace the item where appropriate in accordance with the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Refunds

Once we have received and inspected the returned product, we will notify you of the outcome.

If a refund is approved, it will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

Light It Up Collective
📧 sales@lightitupcollective.com